Frequently asked questions
This all sounds great! How do we get started?
Getting started is Quick and Easy! All that is required is to complete a simple sign up form, along with your Company’s Shipping Address, Canada Post Account # and Canada Post Contract #.
We’ve registered, what’s next?
Congratulations! Once registered, our team will take all the appropriate steps to ensure everything is set up correctly. Then we will contact you to let you know everything is ready.
That’s it!
Within 1-2 weeks, your company should start seeing refunds being applied to its account from Canada Post.
How much can we expect to save using your service?
Depending on volume of shipments, time of year, point of origin and destination, the percentage of late shipments will vary.
Typically, companies can expect to save 5%-20% of its total shipping costs.
We seldom have customers complain about a late shipment, is it really worth claiming late shipments?
Absolutely. Customers may wait a few days before contacting a company about a late shipment. This often means that a company is unaware of its shipments not arriving on time.
However, if a company pays for a certain level of service such as Expedited Parcel, and that package does not arrive as per the delivery standards, the company is entitled to a refund.
On average, these late shipments can account for 10-15% of a company’s total shipments, sometimes more. As such, it is critical that claims be managed properly.
With Digital Ergonomic's claim recovery service, you can have peace-of-mind knowing refunds are being managed in an accurate and timely manner.
Are there any up-front costs with using your service?
No. Signing up is fast and easy, and there are no fees or setup costs. Customers will only be invoiced after receiving a refund or credit from the shipping carrier.
How much does it cost us for your service?
Our fee structure is strictly commission-based. There are no up-front costs, and you will only be invoiced based on the refunds issued to you by Canada Post. This commission fee is 25% of the total amount refunded.
This means your company will be able to recover late shipment charges without having to worry about incurring any additional costs to manage late shipments.
What if our company wants to claim late shipments ourselves? Are there any commitments or obligations?
There are no obligations or commitments. Should your company decide to take over the management of its late shipments, it can do so at any time.
How will our company receive its refunds?
100% of the refunds are issued from Canada Post directly to your account or method of payment.
In order to effectively manage claims, a company must be familiar with the entire late shipments claim process, and have properly trained staff available to submit the claims in a timely manner.
Will we receive any sort of report of the late shipment claims?
Yes. Once a month, your company will receive a Detailed Claims Report.
Can our company claim refunds for late shipments ourselves?
Yes. Any company can manage and claim its own refunds with Canada Post.
However, it is more a question of time, resources, and having the right software tools in order to do so cost-effectively.
A company must also have the ability to precisely determine which shipments were deemed late, follow a multi-step process in order to submit a claim, and then have a system in place for ensuring those claims get processed and refunded.
Why is it good to use your claim recovery service?
Digital Ergonomics is specialized and knowledgeable in handling the claims recovery process. We have shipping monitoring software tools to properly determine which shipments arrived late, and we have the time, resources, and expertise to reliably and efficiently manage this process in order to maximize efficiency.
Our specialized team determines which shipments are deemed late, and follows a multi-step process in order to submit, track, and ensure refunds are dealt with correctly.
Can Digital Ergonomics handle late shipping claims recovery for both small and large companies?
Yes. We have the capacity to manage accounts with low and high volume of shipments alike.
Are there any reasons why our company would not claim its late shipments?
As mentioned, companies can always elect to handle late shipment claims themselves, but claims should be done one way or another; otherwise resources are needlessly being expended and decreasing the bottom line.
If the customer pays for shipping, why would we be claiming the refund?
Under Canada Post regulations, only the sender of the shipment is eligible to claim a refund for a late shipment.
As a company may have to refund a shipping cost to its customers as a result of a shipment not arriving on time, it is important for the company to have a process in place to ensure the recovery of these costs.
Additionally, this may help offset any additional costs associated with managing customer issues that result from a late shipment.
Do all Canada Post shipments qualify for late shipment refund?
Although the majority of services do qualify for a late shipment refund, under the delivery of service guarantees set by Canada Post, not all do.
It is useful to be aware of which shipments qualify, in order to avoid spending time and resources attempting to claim shipments that do not qualify for refunds.
